There are so many different bad habits at work place and workers who have this attitude can lead them to get fired or demoted. I worked in the ultrasound field since 1982, I have come across a lot of bad habits in the workplace which certainly need changing. The employer of each place have certain ideas when they hire people. Many times they rehired the same village idiots who at once got fired, or they come back begging and asked for their job back and that makes the employer give up to their lies and canning personalities and forgotten that we fired the person for the good of all workers .
What you need to do is to move forward and do not bring those who caused so much unhappiness at your work place, so much drama and politics, friction and back stabbing. We can teach technology, but we cannot teach them attitude & manners. So why bring those who left you back again? Did you ask your self why are they coming back? Did they learn a lessen? Are you giving them another 90 days probation to evaluate them and ask other workers about the change in their behaviors?
When you come to evaluation of your workers, make sure is to do it right this time, by asking every single person who are in working contact with them. Ask about team work, reliability, punctuality, credibility, check reference to see why the left the previous place. This is because you do not need more headache and more distraction to the other workers. Many of those workers who leave you and come back to work for you, and then leave you again and go to different place and resigned again and come back crying again are suffering from many form of personnel disorders, such as bipolar personality, ADDS, anger issues and etc.
When you take them back you are falling for their trap, they got you wrapped around their fingers and they know how to use you, so leave the hiring procedures to the HR please as they are trained to do so. Do not hire some one because you know them or because they are your relatives and friends . If they do not have the qualifications, experience and skills, and other factors such as good manners do not hire them in your work place even if you lose their friendship. Separate your business from your personnel life.
I was a supervisor of an ultrasound department in Brunei -South East Asia. An old friend of mine from over seas contacted me and congratulated me for the new job, then he asked me if I can help him to find a job for him. He have a diploma in tourism from Spain. I found a job for him in one of the travel agency but the problem was he do not speak English, so the firm offered him a lower job so he can learn a lower pay scale. When I told him he was upset and he asked me if I can hire him in senior level or supervisor some where in my work.
I told him it doesn’t work that way, but he said it work for me here in the Middle East. It is not the Middle East here, you must speak English and have the qualifications I said.
After long arguments he decided to end my friendship. I have known him from primary school. I lost many others who call their self friends for the same problem. Those are not friends in my opinion if they want to use you and want a job they are not qualified to have. Even if they are qualified and have the experiences with it, I will never hire them because they have bad manners and bad attitude.
‘Manners don’t cost a thing’ is the oldest saying in the book. It is universally acknowledged that sorry, please, thank you, being polite, smiling and introducing your name, good jester and eye contact are fundamental behaviors in every country.
Your client will sense that, they know who is good and bad, they know who is a morning person and who is people person and some times they ask to be booked with you and demand that they see you and not other people because they have good experience with your work. Your clients want to be treated like a human being and not a number. I know you have specific time for each case and many patients arrive late but this can be worked out with your managers and coordinators.
Some workers leave you to other places because they promise them greener field, more money, and more respect and then they don’t find that at all so they go back and ask you for their job back. If they have good manners, good attitude and they are team workers then it is OK to give them a chance again, as many workers learn in the hard way.
Nobody wants to employ or work with someone who is rude and disrespectful. Instances like someone who scream at the boss and other workers, refuse to do the task because it is not in their job description without trying.
Rudeness in work place is like a bulling. Make sure you send those workers to physiological evaluation to make sure there are no underline problems and you will be doing great help to them and to the work place. Rehabilitation is the answer and we all have to be part of it.
Forgetting your manners is one of the surest ways to end up in the street. Many of those disrespectful, rude, ill mannered, and with bad attitude are in the work place today and many of them been promoted by your Boss because your Boss think he or she got a strong personality, but in actual are Alpha kind of person.
Your Boss might not be educated at all in the field of HR, Psychology and human behavior, personality disorders but who cares he is the Boss. He or she are forgetting that those ill mannered workers might use their scare tactics to keep the work place like a prison but it doesn’t work in the long run, because more good staff will leave you , business will go down, as many clients will go after the good people and follow the good workers to great distant.
Always change your supervisors and managers, Always make sure to make site supervisors instead one control all and all the site supervisor report to a manager, make sure that they do not involve in the hiring process only to assess the skill sets.
Sometimes we are in such a rush to finish a task or get something done that we forget our manners and act in rush or show no sympathy. Do not force your way and do not dump your work load on others because you have a bad day, or you arrived late as always, or you are not feeling good.
Other workers do have their own task and are not here to work for you or your problem. Try to talk to your manager to take sick leave or change your shift. No body asking you to work at 8 am if you cannot wake up one time. You can start from 10 am to 6 pm, if you don’t like it that’s your problem and you must deal with it.
To build a good relationships at work you need to show and earn respect and the first step is being polite with good manner and attitude to learn new task and not shout if you have been asked to do a different task. If don’t know how, ask for the tools to learn, schedule a time to learn from those who have the know how and the manger will help to accommodate that for you.
Unfortunately, sometimes we take this for granted. We expect that our staff to be polite to everyone because at the end of the day, we are all people. It doesn’t matter if you are the manager or you’re the cleaner; there’s no hierarchy when it comes to manners, as one day we will be the client, the customer and the patient and we hope that we be treated as human and not a number.
I have one worker started telling the Boss that she can do Carotid ultrasound in our meeting, then the Boss asked me how much time do I need to finish the task so i gave him my time but suddenly my coworker said NO, she can do it 15 min less so we all agreed on the new time set. When I started getting the Carotid ultrasound patients I asked the coordinator to make sure that she divide the work equally so all of us get a chance to keep our skills sharp.
But my coworker refused to do the Carotid. When ask why? She said that she forgot how to do it. So why you open you mouth and reduce the time set if you don’t do this exam that you are hired in first place to do all these exams that you put in your CV, I asked her and we argued about it. So do not lie, if you cannot do the job, just say that is what I can do and that is what I can’t do due to these reasons, and these are the exams that I am willing to learn.
Being unproductive, not team player, and scatty at work will backfire at you as it did with my co worker and she end up get fired in few months and now is trying to get her job back in different location!
“So many people offer false promises thinking that they will find a way to fulfill them. Be honest. You absolutely need to manage expectations effectively because there’s nothing worse than feeling disappointed when a deadline isn’t met and not only will you look unprofessional, you’ll also seriously damage your reputation”. ( James Caan).
Some people like a cloud when they leave the work place you feel the sunshine again and peace at work, they have this sick ill presence to every body around them. They think the universe revolve around them and they are the first run to cry to the Boss. They always pass every information to your boss and been number one informant, the manager then receives messages on a cell phone flooded with gossip, roomers and things that the Boss does not want to hear about.
Be an inspiration to others. Communicate with your staff and manager, your clerk and coordinator about the problem in the right place and the right time. Effective communication can bring an efficient resolution to the problem in hand. When you help others people will remember that and the other way round. I have so many co workers who are good scanners and good tech but I do not remember that at all. What I remember are their behavior, rudeness, bad attitude, and dis- respectful. While I worked with other techs who are not that skillful but I do remember how good they are of treating the patients and respecting every body, how good mannered people they were and how ready they were to learn new task without drama on their faces. It’s called being professional, team worker and if you don’t take note you will be out of the team.
Many good manager when recruiting a new member of staff, they always introduce them to the team because they want to know if they can fit in. Of course they need to have the skill to do the job but if it came down to two candidates; one who looked great on CV but who didn’t really FIT in with the team, and another who have less skill ,but was a perfect fit for the team, It’s a no brainier that he / she will be hired.
Be positive. If one person is giving off a negative vibe, the whole office will feel it – that’s a fact. Think before you re-hire the person who left you as they will bring back this negative vibe again. It brings the moral of the team down which will result in lack of productivity and lack of trust and lack of achievement.
Those who bring you problems more than solutions, should have no room in the team, let them go before it is too late. Negativity breeds dissatisfaction and distract the mind with useless information.
Motivate your self, treat every case as your first and your last case, find a solution, search for a solution, ask about how to resolve the issue from an experts. Don’t be shy or think you don’t need to ask. We all have what it takes to help others in our capacities. We can change, we can rehabilitate, as long as we are moving forward with learning and adopting to new challenge, we can start to take the first step toward changing our behavior, and be a nice person, respectful person, a normal human being.
Leadership is a process of social influence which maximizes the efforts of others toward the achievement of a greater good.
Notice the key elements of this definition:
- Leadership stems from social influence, not authority or power.
- Leadership requires others, and that implies they don’t need to be “direct reports.”
- No mention of personality traits, attributes, or even a title; there are many styles, many paths to effective leadership.
- It includes a greater good, not influence with no intended outcome.
Leadership is a mindset in action. So don’t wait for the title. Leadership isn’t something that anyone can give you—you have to earn it and claim it for yourself.
So what do you think of our definition of leadership? Please share your thoughts in the comments section below as we learn just as much from you as you do from us
25 Lessons Learned from John Maxwell
Here are 25 key lessons that capture and distill what I think are some of the most important insights from John Maxwell:
1. Leadership is influence.
Maxwell defines leadership as influence. It’s simple, effective, and precise. In The 21 Irrefutable Laws of Leadership, Maxwell says, “True leadership cannot be awarded, appointed, or assigned. It comes only from influence, and that can’t be mandated. It must be earned. The only thing a title can buy is a little time – either to increase your level of influence with others or to erase it.”
2. Leadership isn’t a position, it’s a process.
Leadership starts right where you are, from the inside out. Maxwell says, “Most people who want to get ahead do it backward. They think, ‘I’ll get a bigger job, then I’ll learn how to be a leader.’ But showing leadership skill is how you get the bigger job in the first place. Leadership isn’t a position, it’s a process.”
3. Just do it.
Forget motivation and just do it. Maxwell says, “The whole idea of motivation is a trap. Forget motivation. Just do it. Exercise, lose weight, test your blood sugar, or whatever. Do it without motivation. And then, guess what? After you start doing the thing, that’s when the motivation comes and makes it easy for you to keep on doing it.”
4. Your attitude towards life is still under construction.
According to Maxwell, your attitude towards life is constantly being shaped by the following factors: personality (who are you), environment (what’s around you), word expression (what you hear), adult acceptance/affirmation (what you feel), self-image(how you see yourself), exposure to new experiences, association with peers (who influences you), physical appearance (how you look to others), and marriage, family, and job (your security and status.) Maxwell believes that your environment shapes you more than your personality or other inherited traits, and that your outward actions are a direct reflection of your self-image (we tend to act consistently with how we see ourselves.) In Attitude 101, Maxwell says, “Whether you are eleven, forty-two, or sixty-five, your attitude toward life is still under construction. It’s never too late for a person to change his attitude.”
5. Use principles to guide you.
Drive from durable principles instead of a bunch of rules and policies. According to Maxwell, “policies are many, principles are few, policies will change, principles never do.”
6. Leadership is a collection of skills.
Leadership is something you can learn and improve at. Maxwell says, “Although it is true that some people are born with greater natural gifts than others, the ability to lead is really a collection of skills, nearly all of which can be learned and improved.”
7. Build trust through competence, connection, and character.
You won’t follow somebody you don’t trust. As a leader, you have to build trust. Maxwell says, “There are three qualities a leader must exemplify to build trust: competence, connection, and character.”
8. Success is a journey, not a destination.
Don’t think of success as a place. Think of it as a path. Success is a journey you can enjoy a day at a time. Take the right people with you on your success journey. In Your Road Map for Success, Maxwell identifies 10 things to look for when figuring out who to invest in or who to bring with you: 1) make things happen, 2) see and seize opportunities, 3) influence others, 4) add value, 5) attract other leaders, 6) equip others, 7) provide inspiring ideas, 8.) possess uncommonly positive attitudes, 9) live up to their commitments, and 10) have loyalty.
9. Success is a daily thing.
You can be successful one day or one decision at a time. Maxwell says, “If you can handle today correctly, tomorrow will take care of itself.”
10. Success is a decision at a time.
Maxwell says, “You don’t become a success when you get your diploma. You became a success when you decided to go to college. When you get your diploma you get the rewards of success.”
11. Seven Steps for success
In Success One Day at a Time, Maxwell shares 7 steps for success: 1) make a commitment to grow daily, 2) value the process more than events, 3) don’t wait for inspiration, 4) be willing to sacrifice pleasure for opportunity, 5) dream big, 6) plan your priorities, and 7) give up to go up.
12. Look for the landmarks of success.
The highest levels of success require a series of significant trade-offs. Maxwell identifies the following trade-offs that serve as landmarks: 1) achievement over affirmation, 2) excellence over acceptability, 3) personal growth over immediate pleasure, 4) future potential over financial gain, 5) a narrow focus over scattered interests, and significant over security.
13. Leadership is a visual thing.
The greatest leadership is by example. Maxwell says, “A leader is one who knows the way, goes the way, and shows the way.”
14. Everybody needs encouragement.
No matter who you are, you still need encouragement. Maxwell says, “Remember, man does not live on bread alone: sometimes he needs a little buttering up.”
15. Don’t take yourself too seriously.
In Your Roadmap for Success, Maxwell says we need to be able to laugh at ourselves, “… success depends more on your attitude than it does on how important you think you are. Life should be fun. Even if your job is important and should be taken seriously, that doesn’t mean you should take yourself seriously. You’ll go farther in life and have a better time doing it if you maintain a sense of humor, especially when it comes to yourself.”
16. Use failure as a springboard.
Unsuccessful people avoid taking any risks to try and avoid failure. Successful people turn failure into feedback. They don’t dwell on mistakes or the negative consequences of failures. Instead, they focus on the rewards of success and on learning from their mistakes. In Your Road Map for Success, Maxwell shares 10 ways to fail forward effectively:
1) appreciate the value of failure2) don’t take failure personally3) let failure redirect you4) keep a sense of humor5) ask why, not who6.) make failure a learning experience7) don’t let failure keep you down8.) use failure as a gauge for growth9) see the big picture10) don’t give up.17. Win with people.
Growing people is the key to growing your success. Maxwell says, “The growth and development of people is the highest calling of leadership” and “true success comes only when every generation continues to develop the next generation.” In 360 Degree Leader, Maxwell says, “Great leaders don’t use people so they can win. They lead people so they can all lead together. If that is truly your motivation, you can become the kind of person that people want to follow – whether they are beside, above, or below you in the organizational hierarchy.” Maxwell makes people development a priority. To avoid spreading himself too thin, he focuses 80 percent of his time developing only the top 20 percent of the people around him. Maxwell says, “your time is limited, and it makes more sense to help a few learn how to fly and reach their potential rather than show a big group only enough to whet their appetite.”
18. Let people fly with you for a while.
In Maxwell’s experience, the most effective way to mentor and ramp people up is the same way craftspeople have done for years: 1) do it, 2) I do it — and you watch, 3) you do it – and I watch, 4) you do it.
19. Ten principles for personal growth.
In Your Road Map for Success, Maxwell shares 10 principles for improving your personal growth: 1) choose a life of growth, 2) start growing today, 3) be teachable, 4) focus on self-development, not self-fulfillment, 5) never stay satisfied with current accomplishments, 6) be a continual learner, 7) concentrate on a few major themes, 8.) develop a plan for growth, 9) pay the price, 10) find a way to apply what you learn.
20. Don’t make happiness your measure of success.
Happiness is fleeting while success is a stable path. In Your Road Map for Success, Maxwell writes, “The continual search for happiness is a primary reason that so many people are miserable. If you make happiness your goal, you are almost certainly destined to fail. You will be on a continual roller coaster, changing from successful to unsuccessful with every mood change. Life is uncertain, and emotions aren’t stable. Happiness simply cannot be relied upon as a measure of success.”
21. Achievement over affirmation.
Focus on achievement rather than worry about fitting in. Maxwell says, “Affirmation from others is fickle and fleeting. If you want to make an impact during your lifetime, you have to trade the praise you could receive from others for the things of value that you can accomplish. You can’t be ‘one of the boys’ and follow your destiny at the same time.”
22. Four kinds of people when it comes to relationships.
In Success 101, Maxwell says there are 4 kinds of people when it comes to relationships: 1) some people add something to life (we enjoy them), 2) some people subtract something from life (we tolerate them), 3) some people multiply something in life (we value them), 4) some people divide something in life (we avoid them.)
23. Lead yourself exceptionally well.
Leadership starts from the inside out. Lead yourself first. In Success 101, Maxwell identifies 7 areas that successful people must self-manage: 1) you emotions, 2) your time, 3) your priorities, 4) your energy, 5) your thinking, 6) your words, and 7) your personal life.
24. Treat people like a “10.”
Who gets your better effort? … a leader who treats you as a “2” or a leader who treats you as a “10”? Maxwell says that in his experience, people usually rise to the leader’s expectations – if they like the leader. Treat people like a 10 if you want their best. Maxwell says one way to do this is to focus on a skill or strength that somebody has that is a “10.” If you can’t find a “10” in terms of skill, then rather than write somebody off, look to a non-skill area where the person can grow into a “10”, independent of skill, such as attitude, desire, discipline, and perseverance.
25. Focus on production over politics.
In the 360 Degree Leader, Maxwell says there are two ways to get ahead: production and politics. Maxwell says avoid office politics and instead focus on production. Maxwell says that people who rely on production: depend on how they grow, focus on what they do, become better than they appear, provide substance, do what’s necessary, work to control their own destiny, grow into the next level, base decisions on principles. On the other hand, people who rely on politics: depend on who they know, focus on what they say, appear better than they are, take shortcuts, do what’s popular, let others control their destiny, hope to be given the next level, base decisions on opinions. Maxwell shares 6 ways to avoid politics: 1) avoid gossip, 2) stay away from petty arguments, 3) stand up for what’s right, not just for what’s popular, 4) look at all sides of the issue, 5) don’t protect your turf, and 6) say what you mean, and mean what you say.
Success Defined
Maxwell defines success in a very simple, but elegant way that’s empowering:
“Success is … knowing your purpose in life, growing to reach your maximum
Steve Ramsey, PhD.
Calgary, Alberta. Canada.